Privacy Policy

Effective Date: 07/23/2025

Secure Medical Billing LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, including any protected health information (PHI), when you interact with our services, website, or communications.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name
  • Email address
  • Phone number
  • Business or practice name
  • Job title

B. Health-Related Information (PHI)
We may process PHI in accordance with the Health Insurance Portability andAccountability Act (HIPAA) when providing medical billing services. PHI is handled with strict confidentiality and security.

C. Website & Communication Data

  • IP address
  • Browser type
  • Pages visited
  • Email interactions (e.g., open and click rates)

2. How We Use Your Information

We may use your information to:

  • Provide and manage our medical billing services.
  • Communicate with you regarding services or inquiries.
  • Send marketing or informational emails (with opt-out options).
  • Maintain internal records and compliance.
  • Improve our website and user experience.

3. Sharing of Information

We do not sell or rent your personal information. Information may be shared only under the following circumstances:

  • With authorized vendors, business partners, or service providers under confidentiality agreements.
  • As required by law with law enforcement or regulatory bodies.
  • With healthcare providers or practices strictly for billing services, in accordance with HIPAA.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

This explicit assurance aligns with compliance guidelines—carriers and regulations mandate that SMS opt-in data not be shared for marketing or promotional use.

4. HIPAA Compliance

Secure Medical Billing LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). All PHI is stored, transmitted, and processed in a secure and compliant manner. We implement appropriate administrative, technical, and physical safeguards.

5. Email Marketing & Communication

If you subscribe to our emails, we may send newsletters, updates, or promotional content. You can opt out at any time by clicking the “unsubscribe” link in any of our emails.

6. Data Security

We implement industry-standard security measures to protect your information. While no system is 100% secure, we work diligently to safeguard unauthorized access, disclosure, or misuse.

SMS Terms & Conditions

A. SMS Consent Communication
Phone numbers collected through the SMS consent process will be used solely for communication purposes by Secure Medical Billing LLC and will not be shared with third parties for marketing purposes.

B. Types of SMS Communications
By providing your consent, you agree to receive SMS messages from Secure Medical Billing LLC. These messages may include, but are not limited to Medical Billing services and support.

Example: “Thank you for getting in touch. We have received your inquiry and will respond within 1–2 business days. For further questions, reply to this message or call us at (808) 437-7245.”

C. Message Frequency
Message frequency will vary depending on your interactions with us. Typically, you may receive up to 10 SMS messages per week for appointment reminders, billing updates, or service-related information.

D. Potential Fees for SMS Messaging
Standard message and data rates may apply according to your mobile carrier’s plan. These rates may vary based on whether messages are received domestically or internationally.

E. Opt-In Method
You can opt-in to receive SMS messages from Secure Medical Billing LLC by checking the SMS consent box on any form during account setup or service registration.

F. Opt-Out Method
You may opt out of SMS communications at any time by replying “STOP” to any message. You may also contact us directly at (808) 437-7245 to be removed from our messaging list.

G. Help
For assistance, reply with the word “HELP” or contact us at (808) 437-7245 or visit our website at securemedicalbillingllc.com.

If you prefer not to receive text messages, simply leave the SMS consent box unchecked on any forms provided.

H. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out anytime by texting “STOP”.
  • For help, text “HELP” or visit our Privacy Policy page and Terms & Conditions.
  • Message frequency may vary depending on your communication needs.

7. Your Rights

Depending on your location and relationship to our services, you may have the right to:

  • Access or request a copy of your data.
  • Request corrections or updates.
  • Request deletion, subject to applicable laws and contractual obligations.
  • Opt out of marketing communications.

To exercise these rights, please contact us at smbadmin@securemedicalbillingllc.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page with a new “Effective Date.”

9. Contact Us

Secure Medical Billing LLC
PO Box 136
Aiea, Hi 96701
Phone: (808) 437-7245
Fax: (808) 204-2203
Email: smbadmin@securemedicalbillingllc.com